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Customer Service Representative

The Synergy Company is seeking a Customer Service Representative to join our team.  The company, located in the breathtaking surroundings of Moab, Utah, is a manufacturer and direct-to-consumer retailer of certified organic, high integrity dietary supplements.  This is a full-time position, Monday through Friday, 8:00 a.m. to 5:00 p.m..

The Customer Service Representative will provide direct sales and support service to retail and wholesale customers in a high volume contact center.  The Customer Service Representative will inform and educate customers, process sales orders, and build relationships with various customer segments.  The Synergy Company provides an unhurried, warm, and genuine service experience to our loyal customers via phone, web, and email communications.   

Position Responsibilities:

  • Represent the company and its products by providing exceptional customer service.
  • Explain product benefits to customers by phone, email, or chat.  
  • Enter customer orders into the order entry application.
  • Respond to customer inquiries and issues. 
  • Monitor online orders to ensure accuracy and timely processing.
  • Ensure that customers develop and maintain high regard for The Synergy Company and its products through their customer experience.

Position Requirements:

  • Previous experience in a customer service role.
  • Polite and friendly communication skills, both written and verbal.
  • Strong working knowledge of MS Office including Word, Excel, and Outlook.
  • Solid math skills.
  • Highly organized work habits including keen attention to detail.
  • Must be able to work at the computer, wear a headset, sit, speak, and listen for extended periods of time.
  • Interest in natural health products is preferred.

Since its inception 25+ years ago, The Synergy Company has grown in stature to become one of the most highly regarded brands of certified organic supplements in the international marketplace.  Synergy cares about the environment and the communities it serves. Most importantly, The Synergy Company cares about its employees and offers competitive compensation and benefits. We consider every employee and customer as a member of the Synergy Family and treat each with respect, integrity and the opportunity to better themselves.

Candidate must be authorized to accept employment in the United States.  The Synergy Company does not sponsor Visa programs.

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